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FAQs

Frequently Asked Questions

  • WHEN WILL YOU SHIP MY ITEMS?
    • All items are subject to a handling period before they are dispatched.
    • 99% of orders leave the warehouse within 1-3 days of payment.
    • We will notify you by email when your items have been shipped.

 

  • WHEN WILL I RECEIVE MY ITEM(S)?
    • For other special offers and giveaway items, please allow from 1 to 4 weeks for delivery as they may be shipping from other countries.
    • For international shipping allow from 1-4 weeks

 

  • WHERE ARE MY ITEMS COMING FROM?
    • Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia,Germany, United Kingdom and China.

 

  • WILL MY ITEMS BE SENT IN ONE PACKAGE?
    • For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.
    • If you have any other questions, please email support at support@bekuna.com and we will do our best to help you out.
    • For damaged goods, please contact support@bekuna.com with a picture of the damage to get a replacement.
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